Business Transformation
Service Birmingham has supported Birmingham City
Council to undertake the largest transformation of its kind by
a council in Great Britain, which will bring about cashable savings
of over £1 billion by 2016.
With Service Birmingham's support, the council is taking a radical
look at the way it operates, and finding ways of doing them better
and more efficiently.
Our primary role has been to deliver new capabilities that have
enabled the council to embed new ways of working and deliver the
associated benefits. Together with our range of partners, we
have also supplemented the council's resources and skills that were
required to deliver a programme of this scale and complexity.
Initially, Service Birmingham supported the council by developing
an approach to managing transformation programmes (called Champs2) and
establishing the vision and outcomes the programmes needed to
achieve. This included the development of future operating
models which identified the way the business should operate once
the programmes had been delivered. We then supported the
council in the development of business cases.
As well as helping to define the programmes, Service Birmingham
ensured that the ICT infrastructure was upgraded to support
new applications that would be delivered through the
transformation programme.
New capabilities that Service Birmingham has delivered include:
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A wide range of new ICT applications including a suite of SAP components covering finance, procurement, HR and customer relationship management.
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Revised processes and procedures
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Revised organisation and job design
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Identifying information needs and performance measures to support the new ways of working.
A key objective was to transfer our
private sector skills to council employees to allow them to
lead change programmes in the future. This has been successful and
a number of the programmes are now led by council
employees.
Glyn Evans, Birmingham City Council's Corporate Director of
Business Change said:
"Business Transformation is all about changing the way we do
things so that services better meet the needs of the people who use
them, are more efficient and provide greater job satisfaction for
council employees. Business transformation is at the heart of the
council's development plans, supporting its drive for excellence,
and is probably the most comprehensive change programme of any
Local Authority. Even after being involved for several years, I
still find being part of it tremendously exciting."
Please click to view our business transformation case study
If you would like to know more about how Service Birmingham can help your business transformation - whether it's large or small scale - please contact us
