News

News & Press Releases


  • Service Birmingham contact centre awarded Customer Service Excellence standard for third year running
    James Turner | 23 Apr 2013

    A Service Birmingham-run contact centre which handles over two million calls a year on behalf of Birmingham City Council has been awarded a top industry award - for the third consecutive year.   The Customer Service Excellence (CSE)...



  • Dozens and Trails
    James Turner | 15 Apr 2013

    A new mobile app has been launched - part of a series of technological innovations managed by the Library of Birmingham's technology partner, Service Birmingham. Dozens & Trails has been devised to capture and share the knowledge,...



  • Link2ICT Spring Newsletter 2013
    Jill Tringham | 20 Mar 2013

    In the Spring edition, Link2ICT look at the Apple volume licensing scheme for education and much more, not forgetting those all-important dates for your diary, including upcoming training courses. Link2ICT also share examples of how other schools...



  • To mark National Apprentice Week, Courtney Attwood, one of Service Birmingham’s young apprentices speaks about his positive experiences and hopes for the future.
    Jill Tringham | 13 Mar 2013

    Courtney (20) is one of nine apprentices undertaking a three-year placement  - gaining skills and experience to pursue a career in ICT or contact centre services. Each apprentice spends four months  in each part of the organisation and...



  • Bring your own device - any time, any place, anywhere...
    James Turner | 12 Mar 2013

    Giles Hawtin, Service Birmingham's Innovations Director blogs about the benefits of Bring Your Own...



  • Service Birmingham mobile phone deal to save Birmingham City Council £2m
    James Turner | 12 Mar 2013

    Service Birmingham has negotiated a new mobile phone contract with Telefonica 02, which is projected to save the Council in the region of £2m over three years. The new arrangement is the result of a competitive tender process which was awarded on...



  • Technology boost for council day centres
    James Turner | 6 Feb 2013

    Two Birmingham day centres for clients with learning disabilities have been given a  boost thanks to Service Birmingham. New 10MB-capacity computer lines installed by Service Birmingham have allowed day centres in Hockley and Sparkbrook to...



  • Link2ICT News - Winter Edition
    Jill Tringham | 10 Jan 2013

    The latest issue of the  Link2ICT School Newsletter   In this edition, we look at the rising phenomenon of "Bring Your Own Device", focus the spotlight on Paganel Primary, give you a heads up on Safer Internet Day, find out more about...



  • Service Birmingham responds to the High Level Review by the Best Practice Group
    James Turner | 6 Dec 2012

    Stewart Wren, chief executive of Service Birmingham said: "When Service Birmingham was initially formed in 2006 our aim was to support the council's business transformation strategy, which as the report states, has been achieved. During the last...



  • Service Birmingham supports Birmingham's Court Deputies Team
    James Turner | 1 Nov 2012

    A service that protects the rights of Birmingham's most vulnerable residents has been improved thanks to an IT project delivered by Service Birmingham. The Council's six strong Appointee and Court Deputy team acts on behalf of service users who...



  • Kiosks for community libraries
    James Turner | 23 Oct 2012

    Service Birmingham has won praise after supporting the city's community library service with new technology. The project saw the installation of self-service kiosks into 12 Community Libraries across Birmingham which means that customers are now...



  • Link2ICT Autumn Newsletter
    Jill Tringham | 19 Oct 2012

    In the Autumn edition of our Schools Newsletter, we sadly say 'Farewell' to the BGfL Website, get personal with a member of the Link2ICT Service Desk, learn more from another all-important e-Safety update, find out the latest...



  • Together - CSR can be stronger
    James Turner | 31 Aug 2012

    Fred Shaw, Service Birmingham's Corporate Social Responsibility Manager, blogs about how partnership working can increase benefits for local people. Originally published on Capita's Local Government Matters...



  • Disability charity benefits from new computers
    James Turner | 22 Aug 2012

    A Birmingham-based disability charity has been given a boost by Service Birmingham with the donation of nine computers. The Mobility Advice Line, staffed by local volunteers in Edgbaston, provides free, confidential advice to disabled...



  • Service Birmingham digs in to help older citizens
    James Turner | 8 Aug 2012

    Service Birmingham staff used a different form of hardware recently - as they picked up spades and forks to rejuvenate gardens at a council-run sheltered housing scheme. Nine staff from the joint venture company helped tidy and weed rose beds at...



  • My Care in Birmingham
    Jill Tringham | 19 Jul 2012

    A groundbreaking new website developed in partnership between Service Birmingham and Birmingham City Council to help people find the right adult social care services is proving to be a hit in Birmingham. Aimed at both people who require care and...



  • Link2ICT Summer News
    Jill Tringham | 13 Jul 2012

    Link2ICT is the division of Service Birmingham responsible for learning and knowledge across Birmingham. They look to provide IT solutions and support for Schools, Libraries, Museums and Arts. Link2ICT have just produced a newsletter for summer...



  • Service Birmingham rides to the support of BMX World Championships (1)
    Jill Tringham | 31 May 2012

    Service Birmingham, the partnership between Capita plc and Birmingham City Council saddled up to provide vital IT support to this year's BMX World Championships. The event, held at the city's National Indoor Arena, has the biggest annual prize in...



  • Leicestershire Adult Education Service boosted by Service Birmingham
    Jill Tringham | 30 May 2012

    Adult learners in Leicestershire stand to benefit as their county council this week (w/c May 21) becomes the latest local authority to take advantage of a comprehensive software package - developed and built locally in Birmingham. The AQUA...



  • New crop of councillors pick BlackBerrys in May
    Jill Tringham | 21 May 2012

    Birmingham City Council's new Members were kitted-out with ICT equipment within two working days of the recent local elections, thanks to Service Birmingham.   To help get newly-elected councillors quickly connected , Service Birmingham...



  • Service Birmingham contact centre wins prestigious award
    Jill Tringham | 23 Apr 2012

    A Birmingham customer contact centre that deals with over two million calls a year has been awarded a top industry award - for the second year running. Service Birmingham's contact centre, based at Fort Dunlop and the B1 Building, handles customer...



  • Recognised at the Midlands Excellence Awards
    Jill Tringham | 21 Mar 2012

    Service Birmingham was celebrating recently after being recognised as one of the region's top performers at the prestigious Midlands Excellence Awards. In front of more than 500 business leaders, the Birmingham-based organisation which provides...



  • Prisoners benefit from new computers
    Jill Tringham | 12 Mar 2012

    The rehabilitation and training of prisoners at HMP Birmingham in Winson Green has been given a boost following the installation of new computer equipment by a division of Service Birmingham - Link2 ICT. Service Birmingham's Link2ICT division...



  • Service Birmingham highlights apprentice success
    Jill Tringham | 7 Feb 2012

    Service Birmingham is celebrating National Apprenticeship Week (6 - 10 February) by spotlighting the achievements of one of its crop of successful young apprentices - Alex Bradley (21). Service Birmingham - the joint venture between the city...



  • Lord Mayor visits Service Birmingham employees
    Annette Lyndon-Smith  | 30 Jan 2012

    Big-hearted Service Birmingham employees recently welcomed the Lord Mayor Cllr Anita Ward to their Headquarters with a further donation towards her charity appeal. Cllr Ward toured the building and took the time to chat with employees as well as...



  • BAFTA award winning developer Preloaded
    Jill Tringham | 25 Jan 2012

    Birmingham City Council has announced the name of the game developer to collaborate with Service Birmingham on an innovative new gaming experience for the Library of Birmingham, the first project of its kind in a public library. London-based...



  • Service Birmingham donation creates a buzz in Sutton Coldfield
    Jill Tringham | 14 Nov 2011

    Gardeners and young people will soon be buzzing in Sutton Coldfield - thanks to a £3500 donation by Service Birmingham's staff benefit scheme to create a colony of bees at the Sunnybank Allotments. The 100 plot allotment has Boldmere Junior and...



  • Stroke Survivor
    Jill Tringham | 4 Nov 2011

    A team of Birmingham IT workers helped mark World Stroke Day on October 29 by helping stroke survivors to develop their computer skills. The session, organised with The Stroke Association at the Anne Marie Howes centre in Sheldon, Birmingham was...



  • Sing when you’re winning!
    Jill Tringham | 4 Nov 2011

    Five hundred workers at Service Birmingham's B1 building were 'flashmobbed' by 60 young singers recently. Greenholm Primary School pupils performed their school anthem, composed as part of their Citizenship programme funded by Service Birmingham's...



  • Woodcock Street
    Jill Tringham | 26 Oct 2011

    Birmingham City Council has opened the doors of 10 Woodcock Street, its new flagship offices in Aston. The new £38million workplace provides an enhanced working environment and ultimately will help improve customer service for the citizens of...



  • Helping Kenya reach their vision
    Jill Tringham | 11 Oct 2011

    Service Birmingham hosted a delegation of Kenyan Government officials at our Fort Dunlop office. The Kenyan Government who are planning to build an ICT driven city located 60km south of the capital Nairobi, visited Service Birmingham on 7th...



  • Service Birmingham contact centre staff mark Customer Service Week
    Jill Tringham | 11 Oct 2011

    City council customers were used to judge a Birmingham contact centres' star performer as part of a series of events organised to mark National Customer Service Week. Service Birmingham's contact centres based at Fort Dunlop and Waterlinks House,...



  • Sharing expertise with China
    Jill Tringham | 26 Sep 2011

    On Friday 23 September 2011, Service Birmingham and Birmingham City Council welcomed a delegation of 25 government and trade officials from China. Delegates learnt of the council's public-private sector joint venture partnership with...



  • Online Book of Condolence
    Jill Tringham | 19 Aug 2011

    A Service Birmingham team worked with Birmingham City Council to produce an online book of condolence in time for the memorial service and funerals on August 18 for Shazad Ali, Abdul Musavir and Haroon Jahan, the three young men killed in the early...



  • Jobs Charter Creates Jobs
    Jill Tringham | 15 Aug 2011

    AN INNOVATIVE jobs partnership between Birmingham City Council and Service Birmingham - the joint venture with Capita providing ICT and contact centre services to the council - is transforming the job prospects of people from some of the most...



  • Lord Mayor's charities receive boost from Service Birmingham's donation
    Annette Lyndon-Smith | 15 Jul 2011

    The Lord Mayor's annual charity appeal is £2,000 better off following a donation from Service Birmingham. The money was raised by the company donating 50p for every completed staff survey form returned from Birmingham City Council's ICT...



  • Elderly take surfing lessons
    Jill Tringham | 27 Jun 2011

    RESIDENTS at an elderly people's home in Birmingham are now able to surf the internet and keep in touch with far-flung family members online thanks to the opening of a brand new "cyber café" within the home. As many of the residents of the Perry...



  • Councillors equipped with ICT to 'hit the ground running'
    Annette Lyndon-Smith | 10 May 2011

    BIRMINGHAM City Council's 17 new Members have been kitted-out with ICT equipment in record time following last Thursday's local elections, thanks to Service Birmingham. In a bid to get newly-elected councillors up and running, Service Birmingham...