Service Birmingham highlights apprentice success during National Apprenticeship Week
Service Birmingham is celebrating National Apprenticeship Week (6 - 10 February) by spotlighting the achievements of one of its crop of successful young apprentices - Alex Bradley (21).
Service Birmingham - the joint venture between the city council and
Capita which provides ICT support and contact centre services -
currently has 16 apprentices undertaking a three-year placement as
they gain skills and experience to pursue a career in ICT or
contact centre services.
Alex Bradley, employed by Service Birmingham as one of three
apprentices in its Link2ICT Division is spending his final year as
an apprentice working as a school ICT technician at Anglesey
Primary in Lozells, Birmingham. Alex joined the school in
2011 and supports the current School Technician Graham Russell. His
varied role sees him supporting teachers and pupils by maintaining
and upgrading computer equipment, installing software and providing
technical support. Having Alex in place alongside Graham has helped
the school manage its ICT service over a split site - improving the
response time in dealing with any computer problems.
Praising Alex's work, Head Teacher Sue Hughes said: "We can't
believe we've been so lucky to have Alex at the school. He's been
quite simply superb. ICT is a priority for us here and he has
brought valuable knowledge so we can improve what we offer to the
pupils. Alex has also fitted in really well and I hope he
will be able to stay with us full time after his
apprenticeship."
Alex said: "I really enjoy my job. There are many challenges -
whether it's being called into a classroom to fix something or
upgrading a server. It's really rewarding to know that my work
helps the pupils and teachers here."
Service Birmingham Chief Executive, Stewart Wren said: "I welcome the focus on the value of apprenticeships that National Apprenticeship Week brings. Alex is a great example of the opportunities that apprenticeships can create both for the young person and for their employers. I wish Alex and all our apprentices well and I thank them for their continuing contribution to the success of Service Birmingham."
Birmingham's Cabinet Member for Equalities and Human Resources,
Cllr Alan Rudge said: "I have been very involved in Service
Birmingham's Apprentice Programme and am committed to its success.
It's fantastic to see the success of the scheme and the
opportunities it is providing for young people."
Notes:
National Apprenticeship Week runs 6th-10th February. Further details visit www.apprenticeships.org.uk/Awards/Apprenticeship-Week-2012.aspx
Service Birmingham currently employs apprentices in various
departments across its ICT service: Applications support, Networks,
Desktop refresh, infrastructure, service management and
applications. It also employs two apprentices in its contact centre
at Fort Dunlop learning about all aspects of customer service and
contact centre management.
Service Birmingham's Link2ICT division provides ICT support and
solutions to schools, libraries and other educational organisations
across Birmingham as well as Adult Education establishments
nationwide.
Anglesey Primary is a large, split site school with a roll of
approximately 715 children; admitting pupils from the age of 3 to
11. The school is eagerly awaiting the results of its most
recent OFSTED inspection in January 2012. Its previous report
praised early years provision and the school's 'value added' is one
of the best in Birmingham.
Capita plc is the UK's leading provider of BPO and integrated
professional support service solutions. With 45,000 people at
more than 350 sites, including 64 business centres across the UK,
Ireland, the Channel Islands and India, the Group uses its
expertise, infrastructure and scale benefits to transform its
clients' services, driving down costs and adding value. Capita is
quoted on the London Stock Exchange , and is a constituent of the
FTSE100 with revenues for 2010 of £2,744 million. Further
information on Capita plc can be found at www.capita.co.uk
