Service Birmingham has been in business for five years. Here are some things we’re proud of:

"In my opinion, Birmingham City Council is a leading light in public sector ICT and I'm proud that Service Birmingham plays its part in this. We place as much emphasis on using technology to support transformation for the council's business as we do on support for the technology itself."

Stewart Wren, Chief Executive, Service Birmingham

In today's financial climate, local authorities are under pressure to turn government policy into real results for citizens; better and more efficient services for less money.

We are working with the council to put in place better, smarter and faster ways of doing things. This will reduce costs, improve services and help the environment, but ultimately it will make life better for the one million people living and working in Birmingham.

ICT Services

• 95% of our customers are satisfied with their ICT support
• We are ISO 20000 certified and Investors in Excellence accredited
• A new   telephony programme delivered significantly more value to the council than originally planned
• We have implemented an electronic social care record system for the council

Customer Services

• We handle more than two million contacts a year through our contact centre services
• We have significantly improved call handling quality, leading to increased customer satisfaction rates

Transformation

• We have supported Birmingham City Council's (BCC) business transformation programme by delivering new capabilities, which have enabled BCC to realise more than £250m of cashable savings by early 2011
  
• BCC's Customer First programme, on which Service Birmingham has played a key role, won the Innovation and Progress Customer Service Award at the Guardian Public Service Awards 2010 and the e-Government excellence: Innovation in Strategy at a Local Level award
• We have moved more than 3,000 employees into refurbished buildings and reduced property costs by £2.8m in 2010/11

Staff motivation

• Average of £700K each year committed to training and developing our staff
• An apprenticeship scheme has been running since 2008 with 13 apprentices now on board

Creating new jobs

• Capita's target to create 520 jobs in Birmingham by March 2011 has been achieved
• New jobs are in professional administrative, technical and clerical areas, the majority of which have been created by Capita expanding or establishing new operations in the Birmingham area

Community involvement

• Staff Benefit Scheme - a proportion of the partnership's profits are invested in supporting team based community activities. We had donated £1.25m to the end of 2010.
• Worklessness and homelessness are our key focuses. More than 20 homeworkers have been recruited (made up of lone parents, people with disabilities and carers from targeted council areas) to work as part of our Contact Centre, providing jobs for single parents and injured soldiers

Press Coverage about our services

• Read about how the Service Birmingham partnership has helped Birmingham City Council make savings as part of a 10 year transformation plan
• Birmingham's transformation: Setting a gold standard for improvement

• Latest News

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