Public sector ethos; private sector know-how
Service Birmingham is the partnership between Birmingham City
Council (BCC) and Capita, set up in April 2006 to support the
council in changing the way it works, using information
communications technology (ICT) to pave the way.
As a joint venture, we are overseen by a board with members from
the council and Capita. We are two-thirds owned by Capita and one
third by the council. A proportion of any profits from
the partnership goes into a staff benefit scheme.
Birmingham City Council is the largest local authority in Europe.
Its vision for a world class ICT service supports its broader
agenda to improve the services it delivers for the citizens of
Birmingham.
Capita is the UK's leading provider of business process outsourcing
and integrated professional support service solutions.
Service Birmingham is a union of the best of public and private
sector, or as we like to describe ourselves, a private sector
company with a public sector ethos.
"Together we are providing better ICT for our employees and
improved services for citizens through a range of customer
enhancements. These include a more streamlined contact centre for
enquiries, enhanced online services through our website and a more
personalised service for people with improvements in Adults,
Housing, Children's services, Constituencies and
Environment.
"The council's ICT is one of the best when compared
to other local authorities."
Stephen Hughes, Chief Executive, Birmingham City
Council
