Whatever you want to know about us, just ask…
Who is Service Birmingham?
Service Birmingham is a partnership between Birmingham City
Council and Capita, with the principal focus on providing
cost effective information and communications technology (ICT)
services. Service Birmingham is also supporting Birmingham City
Council to deliver its business transformation programme, its
contact centres and its revenues services.
How many people work for Service Birmingham?
More than 1,100 people work for the company. Our employees are
staff who have seconded or been TUPE'd from Birmingham City
Council, or staff directly employed by Capita.
Who are Service Birmingham's customers?
Our main customer is Birmingham City Council, but we have also done
work for Sandwell Homes and small pieces of work for
other councils. The approach we use can be transferred to support
the transformation of services in other public sector
organisations, on any scale.
Where are your headquarters?
Service Birmingham's head office is at B1, on Summer Hill Road near
the Jewellery Quarter. Around 500 employees work at B1. We also
have premises at Fort Dunlop and Waterlinks House, which amongst
other services, accommodates Birmingham City Council's customer
contact centre.
What benefits has Service Birmingham brought to
Birmingham City Council?
Since the partnership started in 2006, Service Birmingham has
transformed the council's ICT service at no extra cost to them. All
three existing ICT networks were replaced with one quicker and more
robust network linking 450 schools, 60 libraries and 240 other
sites. This was achieved in little more than a year, saving
£350,000 in annual infrastructure costs and cutting management
costs by 40% a year.
We have supported the council's ambitious Business Transformation
programme, designing and delivering new capabilities that have
enabled the council to deliver c.£250m of savings by early 2011 and
other benefits for citizens and employees. The programme is on
track to deliver savings of more than £1billion over ten
years.
Service Birmingham has taken on the delivery of the council's
revenues service from April 2011 to manage council tax
collections.
Tell me more about Service Birmingham's involvement
with the council's contact centres?
In 2008, Service Birmingham became responsible for the delivery of
the council's contact centre services.
The centres are based in two sites at Fort Dunlop in Erdington and Waterlinks House in Birmingham City Centre. We have grown this service from circa 200 to more than 500 employees by the end of 2010 who are handiling more than two million customer contacts a year. The Contact Centre are instrumental to the success of Birmingham City Council's customer first transformation programme - the programme that aims to provide a better service for all Birmingham's citizens.
I would love a career in ICT. Where do you advertise
your job vacancies?
Initially, job vacancies are advertised within the company. Where
we need to advertise externally, posts are advertised on the capita
website.
If you want to know more about us, please get in touch using the details on the Contact Us page.
